Billing Inquiries

Terms: Payment Due Upon Delivery

In Case Of Errors Or Inquiries About Your Bill

Send your inquiry in writing so that Ace Oil & Heating receives it within 60 days after the bill was mailed to you. Your written inquiry must include:

1. Your name and account number
2. A description of the error and why (to the extent you can explain) you believe it is an error and
3. The dollar amount of the suspected error

You remain obligated to pay the parts of your bill not in dispute, but you do not have to pay the amount in dispute during the time Ace Oil & Heating, LLC is resolving the dispute. During the same time, Ace Oil & Heating may not take any action to collect disputed amounts or report disputed amounts as delinquent.

This is a summary of your rights; a full statement of your rights and Ace Oil & Heating's responsibilities under the Federal Fair Credit Billing Act will be sent to you both upon request and in response to a billing error notice.